Here's another new tidbit to check out - reminder to set a best answer 🙂
Quite simply, for discussions in Help and support, we'll prompt the OP to set a best answer after X days, so long as there has been some replies to the discussion.
This will be via email and on-platform alert. X is set at 1 day here on preview (the minimum setting I've allowed for), but will very likely be different once this feature rolls out on the main community.
Any new discussions here on preview that are tagged Help and support, and have at least one reply can expect to receive a reminder roughly 24 hours after posting.
Example of the on-platform alert
And the email:
We'll probably tweak this a little ahead of rolling out.