"Can't post" should be "Can't start a discussion"

endorphin

In some tag views, eg Announcements, Service Updates, … only giffgaff staffers can start a discussion hence the “Start a discussion” button is greyed out but it is incorrectly labelled “Can’t post” instead of “Can’t start a discussion”:

the correction is necessary because ordinary members can post to an existing discussion so the button labelled as “Can’t post” is misleading/confusing/off putting.

ianmorland

endorphin corrected, but we’ll probably have to re-visit this, as the copy is now too long for the space available, ideally.

Changes will be deployed within the next half hour or so

ianmorland

endorphin consider this ‘temporarily’ resolved 😉

endorphin

ianmorland as the copy is now too long for the space available

I thought it might be!

mrjeeves a solution could be to make the disabled button the “small” variant:

Give that man a ceegar. It makes sense to use the small variant of the button as seeing as it can’t be actioned it should be less prominent anyway.

mrjeeves

ianmorland

How about… Can't discuss 😛

Seriously though, a solution could be to make the disabled button the “small” variant:

bill48er

Can the button just be hidden?
None of of the suggested wordings are particularly elegant.

mrjeeves

bill48er

I think it needs to be there as a placeholder at all times.

endorphin

bill48er Can the button just be hidden?

If it were hidden some people would wonder where it was. I think by having it greyed out with whatever appropriate text is a positive indication that you can’t start a discussion in that tag view.

Then we would only get complaints from people wondering why they can’t start a discussion! 😃

UPDATE: Thinking (!?) about it why not just leave it labelled “Start a discussion” but in grey, as greyed out buttons are universally recognised to be disabled:

works for me.